![]() ![]() We're really able to help customers be more connected with their customers in a new way, but also resolve customer service issues even faster. ![]() We learned a lot about that with our core technology, Chatter. You can bring the whole team together and kind of swarm around a case or an escalation. "What does that mean? Swarm means, oh, we have a problem. Benioff told Yahoo Finance that integrating the customer service product with Slack allowed for those cases to "be swarmed." ![]() In the company's annual letter, Benioff noted that the integration with Slack improved Salesforce's Service Cloud case close rate by 26%. The deal is expected to close in the second quarter. In December, the software giant signed a definitive agreement to acquire popular messaging software platform Slack Technologies in a cash and stock deal worth $27.7 billion, making it Salesforce's largest-ever acquisition. ![]()
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